Shipping policy

SHIPPING POLICY

Effective Date: July 4, 2025

At My ER Nurse, we are committed to delivering your order as quickly and safely as possible. Please review the following shipping information before placing your order.

🚚 ORDER PROCESSING

Most products are made to order and fulfilled through our trusted production and fulfillment partners.

Orders are typically processed within 2–7 business days before shipment.

Processing times may vary during holidays, promotions, product launches, or periods of high order volume.

Orders are not shipped on weekends or major holidays.

📦 DOMESTIC SHIPPING (UNITED STATES)

Once your order has shipped, standard delivery typically takes:

• 3–7 business days for most apparel and accessories
• Delivery times may vary depending on carrier performance and destination

Tracking information will be emailed once your order has been shipped.

🌍 INTERNATIONAL SHIPPING

International shipping may be available for select products and destinations.

Shipping rates, taxes, duties, customs fees, and import charges are the responsibility of the customer and may vary by country.

Delivery times for international orders vary based on destination and customs processing.

💰 SHIPPING RATES

Shipping rates are calculated automatically at checkout based on:

• Product type
• Order weight
• Shipping destination
• Carrier rates

Free shipping promotions, if offered, apply only to qualifying orders and destinations.

📌 FULFILLMENT PARTNERS

My ER Nurse works with trusted fulfillment and printing partners to manufacture and ship products directly to customers.

Orders may ship from different facilities depending on product type and availability.

Items purchased in the same order may occasionally arrive in separate packages.

⚠️ SHIPPING DELAYS

We are not responsible for shipping delays caused by:

• Weather conditions
• Carrier disruptions
• Customs processing
• Natural disasters
• Supply chain interruptions
• Other circumstances beyond our control

Estimated shipping dates are not guaranteed delivery dates.

🏠 SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information at checkout.

My ER Nurse is not responsible for lost, delayed, or misdelivered packages resulting from incorrect or incomplete addresses provided by the customer.

If an order has not yet entered production, we may be able to assist with address corrections. Please contact us as soon as possible.

📮 LOST, STOLEN, OR DAMAGED PACKAGES

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product and packaging

If your package is lost in transit, please contact us and we will work with the carrier to investigate the issue.

Packages marked as delivered by the carrier but reported missing may require a claim to be filed with the carrier before replacement or refund options can be considered.

📚 DIGITAL PRODUCTS

Digital products, downloadable resources, and PDF products are delivered electronically and are not subject to shipping.

🏥 WHOLESALE ORDERS

Wholesale shipping timelines vary based on product quantity, customization requirements, inventory availability, and production schedules.

Shipping costs for wholesale orders are quoted separately unless otherwise agreed in writing.

CONTACT

Questions regarding shipping or order status may be directed to:

Email: myernurse.com@gmail.com

My ER Nurse
A brand operated by Birds of a Feather Consulting Group, Inc.
Houston, Texas, United States