Refund policy
REFUND POLICY
Last Updated: June 21, 2026
At My ER Nurse, we want you to be satisfied with your purchase. Because many of our products are made to order and certain items are consumable or personalized in nature, the following refund and return policy applies.
RETURNS & EXCHANGES
We accept return and replacement requests for the following circumstances:
• Item arrives damaged or defective
• Incorrect item received
• Printing or manufacturing error
To request assistance, please email myERnurse@outlook.com within 14 days of delivery and include:
• Your order number
• A description of the issue
• Clear photos showing the damage, defect, or error
If approved, we may provide:
• A replacement item at no additional cost, or
• A refund to your original payment method
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
• Used products
• Opened journals showing signs of writing, markings, or wear
• Digital downloads, PDFs, guides, templates, or other digital products
• Gift cards
• Items ordered in the wrong size, color, or style by the customer
• Orders placed with an incorrect shipping address provided by the customer
APPAREL & PRINT-ON-DEMAND PRODUCTS
Many My ER Nurse products are produced specifically for your order through our fulfillment partners. Because these items are custom-made, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or preference changes.
Please review sizing charts carefully before placing your order.
LOST OR DELAYED SHIPMENTS
We are not responsible for shipping delays caused by carriers, weather events, customs processing, or other circumstances beyond our control.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly and notify us so we can assist where possible.
WHOLESALE ORDERS
All wholesale orders are final sale.
Wholesale returns or replacements will only be considered for:
• Manufacturing defects
• Damaged products received during transit
• Shipment errors, including incorrect products or quantities
Claims must be submitted within 7 days of delivery and include supporting photographs and invoice information.
CONTACT US
For questions regarding returns, replacements, or refunds, please contact:
My ER Nurse
A brand operated by Birds of a Feather Consulting Group, Inc.
Katy, Texas, United States